Your author finally lost it

Well.

I just got off the phone with a woman who wanted to vent her guts out about how much she hated the inconvenience of our online banking upgrade, and how our general message about enabling cookies was not good enough because, basically, it didn't specify what could be the problem with HER computer or account SPECIFICALLY.

After a bunch of whining (she also didn't like the identification process, thought it was too much. Next time I'll just give her account information to anyone who asks without bothering with all that "crap.") she finally asks for a phone number to complain about it. I tell her I can certainly get her to a supervisor, and--- she interrupts, No, she doesn't want to sit on the phone anymore. What's the direct number? I say we don't have one. We have an address where she can mail a---

HAHAHAHAHA!! She says. Mail a letter? As if I'm going to waste my time. Why don't you get me to your main office in Minneapolis.

Well, actually, you are talking to the main office in Minneapolis, I can get--

No, no, no, she says, you are just giving me a hard time. Don't give me the runaround. What is your name?

I tell her, and she ever so kindly offers me some advice: "Work on your customer service, Phonebankx!!!" and hangs up.

The problem... is that I never... ever... raised my voice... or had any kind of "tone"... or was sarcastic... never actually gave her a hard time at all... even offered to transfer her to a supervisor, but she interrupted me before I could tell her why that would be beneficial and related to her concern directly (the "supervisors" are online banking reps)...

Fucking bitch.