I'm Here to Listen

The notes in the account of the customer I just spoke with (identifying parts removed, of course):

Apparently she talks a lot, and goes negative a lot. This is not unusual for SBLB customers.

REV NO MORE FEES.

11/13/2008
DENIED FEE REV 05/15/08

11/19/2008
RVSL DENIED 5/21/08

11/19/2008
DENIED FEES 6373

07/09/2008
CUST IS VERY RUDE, WLDN`T ALLW ME TO TALK OR EXPLN WHY ACCT IS NEG

07/17/2008
CUSTOMER VERY RUDE WILL NOT ALLOW U SPEAK AND HUNG UP WHEN TO QUE TO GET SUPERVISOR, SUPERVISOR WAS IN QUE PICKED UP RIGHT AWA NO NEED FOR CUSTOMER TO HAVE HUNG UP

07/17/2008
DENIED FEE REV
NO MORE


She talked for exactly 8 minutes and 57 seconds, explaining every transaction that occured to bring her negative. I'm trying to be better about my habit of interrupting customers who don't know how to be clear and concise with their explanations or requests, so I STFU and waited. The problem with doing this, I have noticed, is that if you don't interrupt them, they keep talking, as long as they possibly can, until they've said out loud every single word that they know.

Anyway. 5 minutes later, she pauses long enough for me to say about 15 words in response, because naturally, I knew what the problem was that she was describing after the first sentence she uttered and wanted to clear up the misunderstanding.

After my 15 or so words, she disagrees and spends the next almost 4 minutes explaining why, and then ends with, "Finally, someone at SBLB who knows how to talk to customers. I'm going to go into the branch to get this straightened out."

...

Well, glad I could be of service.