Interesting Phone Call of the Day

"Um, I need to ask you kind of an awkward question," says a customer. I am immediately wary.

"Ok..."

"So, if I want to, like, block my number from being shown on someone's Caller ID, which buttons do I push first? Is it star-77?"

...Uhh. While I still try to be helpful to customers with questions completely unrelated to TCF -- or banking -- in general, I'm really kind of appalled by the annoyance that some customers actually show when I politely say that I have no goddamn idea.

"Well I'm not really sure, sir. You may want to call your telephone company and ask them," I say to him.

"I don't have a phone company!" he replies.

...Is that so?

"Well," I say, confused at how he doesn't understand that if he has a phone, there is a company that bills him for using it, and that even if he's using someone else's phone, well, someone is billing someone for its use, "are you on a cell phone?"

"Yes!" he says.

"Then call your cell phone provider. They should be able to give you that information."

click.

...Well, ok.